Support
Fix the common issues first
Most issues come down to scanned PDFs, file size, or AI analysis that is not configured on the deployment. Work through the checks below, then get in touch if you are still stuck.
The PDF will not upload
- Confirm the file is a real PDF with a .pdf extension.
- Keep it under 10 MB.
- If the file is password-protected, remove the password and export again.
- Try a fresh export from Google Docs, Word, or your resume builder.
It says no readable text was found
- The PDF is probably a scan or an image. Those have no text layer.
- Open the PDF and try selecting a sentence with your cursor.
- If nothing selects, export a new text-based PDF from the original document.
- Screenshot-based resumes cannot be analyzed.
The analysis failed
- Wait a few seconds and retry. The AI provider can briefly rate-limit requests.
- Shorten an extremely long job description to the essential requirements.
- If the message says AI is not configured, the deployment is missing an API key.
- You can always open the sample report to check the interface.
The scores look wrong
- Paste the complete job description, not just the title and a summary.
- Make sure the job description matches the resume you uploaded.
- AI scores are estimates and can vary between runs.
- Use the keyword gaps and recommended edits as the actionable part.
Still have a question?
Send a note with the browser you used, the file size, and the exact error message. That makes it much easier to reproduce.